The four Caring Leadership principles delivered in this interactive experience serve as a powerful reminder of every leader’s responsibility to uplift their team and organization and drive real business results. Built around the framework of Lead Yourself, Lead Your Team, Lead Your Industry, this keynote will develop leaders who inspire loyalty and retention.

The audience will leave with:
* Strategies to inspire loyalty by becoming more present, caring, and compassionate
* A practical understanding of the concrete actions they can take to uplift and engage those they lead
* Deep insights into the positive power they possess to create a culture of caring at work

The Art of Active Listening

The Key to Making Anyone Feel Valued and Engaged

Active listening is the doorway to increased belonging, loyalty, profitability and innovation. It is the difference between thinking we understand what people want and knowing what they want.

For the last 12 years, Heather has reviewed over 25,000 employee engagement surveys as well as facilitated numerous listening sessions. She has distilled that knowledge into actionable insights that equip your people with the interpersonal skills they need to make others feel seen, heard, and valued in every interaction.

In this keynote, Heather introduces a new change model for organizational listening which she illustrates in five steps through an interactive experience. The audience will leave with:
* The understanding of how to practice active listening with those who look to them for guidance
* A listening process that will unlock valuable insights and deliver desired outcomes
* The one success characteristic they need to reach their goals and create win-win scenarios at work

The Art of Belonging at Work

How to Create Magnetic Cultures Where People Feel Included

This keynote draws from Heather’s personal experiences as the only child of an interfaith and interracial marriage to inspire leaders to flex their empathy muscles. Through this interactive experience, attendees master the art of active listening to ensure every employee feels valued, respected and like they belong.

The audience will leave with:
* A practical method to elicit feedback and unlock change and growth
* A greater understanding of the role they have to play in creating cultures of belonging at work
* The inspiration to show up each workday as their most authentic selves

Heather R Younger
Featured Reviews

She gave the audience a very clear, concise and easy-to-understand keynote about employee loyalty. Heather has a dynamic approach that easily engages the audience. Her energy and great ideas are inspirational.

Harvard Business Review Brasil

Heather's insight, energy, and passion add real value to any employee engagement and professional development initiatives! She strikes the perfect balance between offering a human touch and expertise; as well as meeting clients where they are while challenging them to move forward.

Danielle Vaughan

FirstBank

Heather is a first-class speaker who is not only energetic and engaging but backs it all with research and a path to being a truly caring leader. We hired Heather to speak at our annual event and we were not disappointed. Heather and her team were not only easy to work with but quick to answer all of my questions and send over the information that I needed to promote our event. Heather not only has a wonderful bubbly personality but is authentic in her interactions

Flood and Peterson

Your presence made an impact! It is with immense gratitude, that we say THANK YOU.

State Farm

Heather's talk gives excellent insight about employee experience and how great leaders can instill such positive emotions in those they influence. With the growing conversation of culture and how that affects retention, Heather not only discusses the negative effects of bad culture and employee experience but also helps equip you with methods and strategies to make an impact as a leader and drive a better workplace culture!

Chattanooga Tourism Co.

Heather R. Younger ranks as one of the very best speakers and thought leaders ever encountered on DEI initiatives. At Xerox's Diversity, Inclusion and Belonging 'All of Us Together' event, she delivered a dynamic and engaging presentation on the topic of intersectionality. Heather shared the importance of whole self-leadership and how to use intersectionality to make connection points that help strengthen our culture.

Yetta Toliver, DBA, LSSBB, Global Head of Diversity

XeroxGlobal

Ana de Magalhaes

Harvard Business Review Brasil

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