Steve Mulvany

Featured Keynote Programs

The stresses of communication present a frustrating irony: although we want and need to gain input on how our behavior affects others, we often give signals which tell others not to give that sought-after feedback. Furthermore, we want so badly to give others feedback that our words often tend to be misunderstood and offend the person we are trying to help. In this session, Steve will discuss the power of and the need for ongoing feedback both at work and at home. He will show the audience how feedback becomes a conflict issue and discuss ways to prevent misunderstandings. Finally, Steve will give some specific techniques for both giving and receiving feedback.

Steve Mulvany has facilitated planning meetings for companies ranging in size from $5 million to multi-billion. In this presentation, Steve will differentiate between Strategic and Operational Planning and proceed with key points for implementing both.

In this presentation, Steve Mulvany will talk about the productivity challenge in every company. Steve will present a step-by-step approach to implementing a performance improvement process in the organization. Steve's style is fast-paced while using comical anecdotes from his everyday experiences in numerous industries where his company has implemented this approach.

Have you ever found yourself lamenting "If he would just listen more closely, he'd understand what I'm trying to say?" Or have you thought "Nobody listens!"? Do you ever go to social events and are lost for words, feel awkward meeting people and wish you had never arrived? Have you ever lost a key employee and don't know why he/she left? Steve Mulvany will present eight practical techniques for listening--from facial expressions and eye contact to questions to ask, to the relevant responses you give. Throughout this humorous discussion, Mulvany will show how to apply these skills from situation to situation--from the negotiation/acquisition of the year to soothing your angry spouse or friend.

There seem to be two types of performance reviews: bad ones and worse ones. In fact, some companies would cause less harm by abandoning the practice of performance appraisals. In this work session, Steve Mulvany will present a format and a system for implementing performance review programs. He has implemented these programs in industries ranging from coal mines to computer companies, from high tech firms to restaurants.

Many companies say that the "customer comes first," but how many practice what they preach? In this presentation, Steve Mulvany illustrates the relationship between improved quality service and increased sales. In addition, he will address such issues as: setting customer service policies and philosophies, teaching the techniques of customer service and training people about the interpersonal effect of customer service. Finally, Steve will suggest a format for evaluating your company's service to the customer.

Assertiveness is often ranked in the top three characteristics that make managers successful. While much has been written about assertiveness, few people have recommended how to make the decision to be assertive and how to, in fact, be tactfully aggressive. In his talk, Steve Mulvany will present the characteristics of non-assertive, assertive and aggressive people. He will give the attendee the pros and cons of being assertive and will present two models for being "tactfully aggressive" which can be used verbatim. This session will apply well for both business and home life application.

Five key characteristics differentiate the winners from the losers in this very competitive environment. Steve will identify each of those attributes and give examples of people or organizations which have used these edges as competitive advantages.