(Keynote speech or seminar. You pick the format or length of program that best suits your needs.)
Companies, like products and services, cannot remain commodities if they are to become industry leaders. In customers' minds, they must be differentiated from competitors. They must have competitive advantages that make them stand out as preferred choices. The key to success does not get any simpler than that.
Patricia Fripp knows how to use service as a competitive advantage. Using real-life examples and stories gleaned from years of working with Fortune 100 clients and her own entrepreneurial success, Patricia will show you how to become memorable to customers, achieve differentiation, and build your business.
If you want to get, and keep, your customers' loyalty you need to deserve it. The key to the success of your business does not get any simpler than that.
In this entertaining and thought provoking session, you will learn how to:
Create a customer service and sales environment
Understand what your customers demand
Motivate employees to act as if their names were on the door
Conduct meetings that are educational and fun
Implement the number one management tool to build a productive team
Successfully attract new business
Combine simple technology into your marketing mix.
Patricia Fripp enjoyed a highly-successful career in a service industry before becoming an award-winning keynote speaker and sales trainer. Her practical ideas will enable you to consistently exceed the expectations of your valued customers.
"I have hired speakers for 25 years. Without a doubt, you are the most reliable, versatile, easy to work with, hassle-free, customer-friendly speaker we've ever booked. When you're the keynoter, I sleep better at night."
—Dan Maddux, Executive Director, American Payroll Association