Bill Capodagli is President of Capodagli Jackson Consulting and an internationally recognized business author, consultant and keynote speaker, coauthoring one of Fortune Magazine's "Best Business Books", The Disney Way: Harnessing the Management Secrets of Disney in Your Company. With over thirty years of business experience, Bill has become one of the most in-demand experts on customer service and organizational transformations. He also coauthored The Disney Way Fieldbook and How to Innovate like Walt Disney and the Pixarians, the definitive account of Pixar's creative culture.