What is the future of your industry? It is a question that leaders must ask themselves often. But what are the right questions to ask, what metrics should be used, how is our industry going to be disrupted? All of these questions will be answered by former Amazon Executive Wes Arens. Wes was Vice President of Merchant Services with Amazon.com, where he oversaw the commercialization of Amazon's e-commerce platform and business process outsourcing. Working closely with leading merchants to provide e-commerce capabilities that leveraged Amazon's world-class website technologies, customer service, order fulfillment and online merchandising. Arens will propose several aspects of your industry which will likely change and leave audiences with strategies, tools, and questions to help create this future.