Dr. Jada Daves is the founder and president of Positive Results, a motivational speaking, training and program development firm. She earned her doctorate from Vanderbilt University in Human Resource Development and has 22 years experience in training and education.
Jada is definitely one in a million, or should we say "one in millions." She broke all odds and gave extended life to her critically-ill, one-year-old son by being a perfect-match donor for his kidney transplant. The unbelievable story captured the attention of national media sources such as CNN and USA Today, and Jada is happy to share the miraculous journey she and her family have traveled.
Dr. Daves also delivers programs that provide valuable insight on topics such as customer service, employee motivation, leadership, work/life balance, team building, and other workplace issues. Her client list includes individuals in the hospitality industry, sales, manufacturing, government, education, management, and healthcare, among many others.
Jada's zeal for life is infectious as she shares how the unexpected changes we all face can encourage us to become better. Her hard-hitting, honest, and detailed storytelling will challenge even the most reluctant listener to look at things from a different perspective.
She is married to Kevin and is the mother of five children. Jada is also an author, former talk radio host, songwriter, and has most recently launched an entertainment company that focuses on family-centered programs for television.
This interactive program is designed to benefit all first-line supervisors who want to become more effective leaders. Multiple exercises and debriefs will address the critical role that values play in defining an organization’s success. This thought-provoking presentation will identify competencies of exceptional supervisors with special emphasis on improving communication skills. Participants will also gain a greater understanding of how to effectively handle workplace conflicts involving difficult employees.
One of the hottest topics creating conflict in the workplace is generational misunderstanding. In this session, employees are put into generational groups to define their values. The goal is to start a dialogue among the diverse groups in order to facilitate a respect and understanding of each generation’s strengths and weaknesses. Participants are then challenged to think about ways to resolve their differences and work more effectively together.
This interactive session will not only introduce the behavioral interviewing model, but provide guided practice through the use of role play and debriefs on how to properly conduct a behavioral interview. In addition, participants will learn legal do’s and don’ts and a host of other important interview tips. Overall, this session will offer proven ways to improve the hiring process, thus positively impacting the bottom line through increased retention of employees.
In this ever-changing competitive marketplace, the emphasis on servicing the customer must be an organization’s highest priority. This educational, results-oriented program will provide an abundance of practical tips to benefit all employees who deal with customers on a regular basis.