Stephen Smith

Stephen Smith

Empowering Employees to Give Great Customer Service

Speaker Fee Details
Travels From
Toronto, Ontario, Canada (Ontario)
About Stephen Smith

Steve Smith has been the President of four airlines in Canada, including Air Ontario, WestJet and Air Canada's ZIP. His most recent position was Senior Vice President, Customer Experience for Air Canada, where he was responsible for the 14,000 employees who touched the customer.

Steve is known for his leadership, and in particular his ability to create a corporate culture which allows the front line employees to deliver a great customer experience. In addition, Steve excels at corporate strategy, ...