Shep Hyken | Customer Service and Experience Expert - New York Times Bestselling Author

Shep Hyken

Customer Service and Experience Expert - New York Times Bestselling Author

Shep Hyken
Biography

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of "Amaze Every Customer Every Time," "Moments of Magic ," "The Loyal Customer," "The Cult of the Customer" and "The Amazement Revolution." He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset.

In 1983 Shep Hyken founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA Anheuser-Busch, AT&T, AETNA, Abbot Laboratories, American Express - and that's just a few of the A's!

Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, customer relations and a motivational program titled "You Are The Magic!" He is known for his high energy and entertaining content-rich presentations.

Shep Hyken
Featured Video

Current: Speaking Reel

Time 05:12

Focus On The Customer - LIVE!

Perhaps your organization has held focus groups where customers are brought into a comfortable environment and asked questions. Imagine taking the focus group live, in front of your organization’s executives, sales people, etc. Shep Hyken will host and facilitate a focus group in front of your audience. Shep will learn specific information about your business and industry, learn about your customers, and develop questions to ask them. But most importantly, Shep will open the session up for questions from the audience. Your people will be able to ask these customers virtually any questions they have ever wanted to ask – no holds barred! Shep encourages participation and keeps the program moving with high energy and his own brand of humor. (You might say this is a cross between Phil Donahue and Jay Leno!)

You Are The Magic

This motivational speech combines humor, magic, information and motivation to create an exciting and enlightening presentation for all types of audiences. It is a fun program that can incorporate parts of Shep’s service programs or can include topics such as personal excellence, goal setting, turning negatives into positives, teamwork and more. This is an outstanding program for banquets and special events.

The Amazement Revolution

Shep’s New York Times and Wall Street Journal bestselling book has turned into one of his most requested speeches. The Amazement Revolution is the culture that can drive any organization – from one employee to tens of thousands – to focus completely on delivering an amazing customer experience. Shep’s simplistic concept of Customer Amazement is about being better than average, all of the time. The speech builds on some of Shep’s time tested concepts and adds new strategies and techniques.

The Cult of the Customer
Create an Amazing Customer Experience that Turns Satisfied Customers Into Customer Evangelists

This presentation is based on Shep’s Wall Street Journal bestselling book of the same name. This speech will take your audience through the five “cults,” or phases, that all companies must go through to create an experience that turns your satisfied customers into customer evangelists. The audience will be introduced to a concept that leads both customers and employees through five distinct cultural phases – from “uncertainty” to “amazement.” Beyond the concept, Shep shares specific strategies that the audience will be able to implement immediately.

Shep Hyken
Featured Book

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planetby Shep Hyken

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet

by Shep Hyken
What are you waiting for? Let the amazement begin!

The best of the best know that no matter how great the product or service, getting and keeping customers requires delivering an amazing experience, every single time.

In Amaze Every Customer Every Time, customer service expert Shep Hyken offers 52 proven tools and ideas for transforming your company into a seriously customer-focused operationwith a serious competitive edge.

Coach Of Stanley Cup Champions St. Louis Blues Teaches Valuable Business Lessons- Shep Hyken

I watched in awe as my beloved St. Louis Blues hockey organization went from worst in the league to game seven of the Stanley Cup Finals, where they won and took home the Cup....
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3 Quick Questions with Shep Hyken: Holiday Shopping Edition

3 Quick Questions with Shep Hyken, the author of The Amazement Revolution.  BRIAN: Hi, Shep, here's the deal- I email a question to you, you respond, I repeat, for a total of...
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