Robert Spector
Author of the Best-Seller, "The Nordstrom Way: The Inside Story of America's #1 Customer Service Company"
Robert Spector
Author of the Best-Seller, "The Nordstrom Way: The Inside Story of America's #1 Customer Service Company"
Expertise
About Robert Spector
Robert Spector is one of America's leading experts on customer experience and employee experience.
He is the author of the business book classic THE NORDSTROM WAY: The Inside Story of America's Number One Customer Service Company. BusinessWeek says, "For anyone looking to understand customer service at its best, this book bubbles with insights."
The all-new Third Edition is THE NORDSTROM WAY to Customer Experience Excellence: Creating a Values-Driven Service Culture, which Forbes magazine ...
Robert, you understood our customer issues and were able to provide a framework by which our team could understand the implications for providing outstanding customer service.
Catherine T. Celestin - Pfizer Pharmaceuticals Group
I wanted to personally take a moment to express my gratitude for your excellent presentation. Your inside information on the Nordstrom family, as well as the company, was a great balance to our high-technology focus.
J. D. Power III - J.D. Power & Associates
Your presentation was right on target. It helped our retailers focus and build on their strengths. Your delivery and supporting visuals were excellent. You engaged our retailers with examples from outstanding performers. They could relate to the stories.
Linda Nodello - Canadian Hardware & Building Materials S
Your brainstorming session was empowering for the managers, many of whom commented about their eagerness to share the outcomes with their teams.
Charles Schwab Institutional
Robert did an excellent job connecting with our audience of luxury real estate professionals. Our group loved him! Nothing but glowing reviews.
Who's Who in Luxury Real Estate
Your message was timely and fit in well with the overall message of our conference.
Edward Jones Investments
11 speaker reviews for Robert Spector View All
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