The feedback received from the 156 attendees has been nothing short of spectacular, illustrated by the standing ovation you received. Your message was very timely as we as an organization take the steps to become more of the customer advocate.
Mike Marchev
Author of Become the Exception, Sales & Marketing Edutainer
Featured Topics
Fee Range
$7,500
Mike Marchev
Featured Keynote Programs
How to Never Worry Again About Finding New Clients
Contrary to popular belief, success in sales does not involve smooth-talking, fast-walking, objection–handling order takers. Selling is a process… a process that can be learned and practiced by everyone. And what is readily forgotten, selling can be and should be fun. In fact, the selling process needs to be practiced by virtually everyone in your business if you are to grow as a company.
In this program Mike Marchev will show you how to take the stress out of selling by following a proven series of steps that can virtually guarantee your success. Once you understand how the selling process works you’ll not only enjoy your chosen career more, but you will find yourself making more money by helping more people.
Topics of Interest:
• Lead Generation
• An Effective Prospecting Strategy
• A Reliable Follow-up Strategy
• 10 Selling Mistakes To Avoid At All Costs
• Client Maintenance and Protection
Key Points:
• How to position yourself and in the eyes of your prospects
• How to prepare lead generation documents that work
• How to design an effective referral system
• How to get more prospects to contact you
• What your number one priority must be without exception
• How to write an effective sales letter
• How to avoid persistence turning into annoyance
**This program can be delivered as a Keynote Address, a half-day seminar or a full-day workshop.
How To Turn That One Time Buyer Into a Lifetime Customer
More than an overused buzz word, customer service is fast becoming the decisive factor in consumer choice.
In this program sales and customer service specialist Mike Marchev will show you how to (1) build lasting customer relationships, (2) improve employee involvement, and (3) identify areas of concern which when handled appropriately will result in a thriving customer-oriented employee driven organization.
Topics of Interest:
• Taking Your Customers Service Pulse
• Developing Effective Service Skills As a Means For Company Survival
• Deploying Customer Service As a Sales Strategy
• Avoiding “smile-training” As Your Way of Going To Market
• Customer Service Strategies That will be Noticed And Appreciated
Key Points:
• Learning what customers really want? Expect? Enjoy? Resent?
• How to make empowerment work
• Getting your staff to buy into the customer service philosophy
• How to effectively handle complaints
• 10 tips to ensure long-term customer satisfaction and retention
• How to benefit from the power of recognition
• A 10 step blueprint for world class service
**This program can be delivered as a Keynote Address, a half-day seminar or a full-day workshop.