Joey Coleman
Author, The First 100 Days
Joey Coleman
Author, The First 100 Days
Expertise
About Joey Coleman
Presentations
The First 100 Days
The First 100 Days is a methodology, system, and practice for creating remarkable customer experiences. It hinges on exploring the various interactions (or touchpoints) an organization has with a new customer and then analyzing how to make each of those minute interactions more remarkable.
Investigating ways to simplify the experience, while maintaining a sense of emotional engagement, allows every interaction to contribute to an overall feeling of customer ...