Jenn Lim

Creator of Zappos Culture Book / CEO & Chief Happiness Officer of Delivering Happiness

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Her experiences at Zappos.com and how it built an enduring brand through customer service and company culture How Zappos is a thriving example of how happiness can be used as a business model The story of how she and Zappos CEO Tony Hsieh co-founded Delivering Happiness -- from its start as a...

Virtual: Delivering Happiness Keynote

Experience the story of Delivering Happiness painted with colorful life lessons from your speaker. Your Speaker will share the philosophy that Tony Hsieh applied to build Zappos into a $1Billion a year example of culture as a brand. They’ll weave in the science of happiness to understand how happiness as a business model works, zooming in on the personal element to empower every individual to choose happiness. Your speaker will share the simple model that can be applied to YOUR organization to create change right away, illustrating key themes with inspiring examples and takeaways at every turn. Leave understanding how prioritizing happiness at work and in life can change the world more than we ever thought possible, one person and one company at a time. And how it is all in our control.

• How happiness as a business model = profits, passion, and purpose
• Why happiness leads to success on the personal (ME) and organizational (WE) level
• Why sustainable happiness and culture change must start with ME, the individual
• The OTHER ROI, Ripples of Impact: from the personal level of ME to WE to COMMUNITY
• How to build a grassroots movement of happiness with your team
• Culture is Everyone’s Business – the significance of co-ownership and how it drives success
• How key frameworks from the science of happiness can build personal & organizational happiness
• How the Happiness Frameworks of Connectedness, Progress, Control, Values and Purpose can be linked to metrics, and why this is important in building a culture movement
• The role of higher purpose in our personal lives and how to live our purpose through our work
• Higher Purpose as a north star in decision-making and strategy for business growth
• PECs – the secret that drives Zappos WOW service and exceptional repeat business
• Stories and examples of cultures coming back from the brink, and scaling to new heights
• Why truly sustainable culture is Inside Out
• An inspiring call to action to choose happiness, today!

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Jenn Lim

Creator of Zappos Culture Book / CEO & Chief Happiness Officer of Delivering Happiness

Jenn Lim Speech Topics

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Jenn Lim