Jay Baer
New York Times best-selling author, internet pioneer, entrepreneur, and the most inspirational speaker on marketing, word of mouth, and customer service
Jay Baer Speech Topics
Talk Triggers
Turn Your Customers into Volunteer Marketers The best way to grow ANY business is for your customers to grow it for you. But that only occurs if you deliver a customer experience that creates conversations. Word of mouth influences 50% of all purchases, but we too often take this for granted. We...
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Virtual Presentation
Jay can present any of his topics virtually and has done over 100 virtual events in his career. He has an entire department that does nothing but produce virtual events and consult with companies and organizations on how to do them well.
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Make Your Virtual Event Remarkable
Author Seth Godin once said that “content marketing is the only marketing left.” Today, it can be said that at least temporarily “virtual events and lead gen are the only events and lead gen left.” But producing a winning virtual event, summit, webinar, video series, or similar isn’t just about...
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Hug Your Haters
How to Embrace Complaints and Keep Your Customers If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity. In this eye-opening...
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Youtility
Marketing So Useful Customers Would Pay For It Your customers’ expectations are going up and up and up. That’s scary, yes. But it is also the single greatest business opportunity since electricity. Look past the “old ways” of marketing. Look past the old ways of customer service, and what you...
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Coveted Customer Experience
How to Exceed Ever-Escalating Expectations You’ve heard it before. Over and over, in fact. “Improve your customer service.” “Optimize the customer experience.” But what does that even mean? Today, when your intersection points with your customers may number in the dozens (or even hundreds)...
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