Jay Baer
New York Times best-selling author, internet pioneer, entrepreneur, and the most inspirational speaker on marketing, word of mouth, and customer service
Jay Baer Speech Topics
Talk Triggers
Turn Your Customers Into Volunteer Marketers Customer experience is how you make your customers feel. Great customer experience occurs when you exceed customer expectations. And when you do so, customers are COMPELLED to talk about you. In this fast-paced, timely, dynamic presentation Jay teaches...
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Hug Your Haters
How to Embrace Complaints and Keep Your Customers Haters aren’t your problem … ignoring them is. If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually...
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Youtility
Why Smart Marketing is About Help not Hype If you’re wondering how to make your company seem more exciting, you’re asking the wrong question. You’re not competing for attention only against other similar products. You’re competing against your customers’ friends and family and viral videos and...
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Smarketing
Align Your Sales and Marketing to Achieve Hyper-Growth and Happy Teams Aligned sales and marketing teams achieve 19% faster revenue growth and 15% more profitability. But how do you actually do it? This fast-paced presentation filled with current examples will have you rethinking the roles of...
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Think Small
How to achieve big business growth results by improving the three specific things your customers truly care about. You've heard it before. Over and over, in fact. "Improve your customer service." "Optimize the customer experience." But what does that even mean? Today, when the intersection points...
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