Don Peppers

Don Peppers, Customer Service NSB, business, change, Customer Relationships, customer service, internet, Relationships, Strategy, international, Vision Don Peppers, Customer Service NSB, business, change, Customer Relationships, customer service, internet, Relationships, Strategy, international, Vision

Don Peppers Books

Managing Customer Relationships: A Strategic Framework by Don Peppers
Return On Customer by Don Peppers
Rules to Break and Laws to Follow: How Your Business Can Beat the Crisis of Short-Termism by Don Peppers
Customer Experience by Don Peppers