Dennis Snow Speech Topics
Performance Excellence - The Employee Factor
An engaged workplace is one in which the organization’s mission, vision, and values are demonstrated consistently and naturally. In this kind of work environment employee performance, involvement, and loyalty are high and customer satisfaction is the primary focus of the entire team. Based on his...
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Lessons From the Mouse: Applying Disney World’s Secrets of Success to Your Organization
What can you learn from a mouse? When that mouse has been delighting hundreds of millions of people for decades, it turns out that there are some lessons that can be applied by any organization as well as any individual within the organization. This presentation pulls back the curtain and reveals...
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Virtual Training
Based on his 20 years with the Walt Disney World Company along with many years of consulting with organizations around the world, Dennis Snow personally trains you and your organization on how to deliver world-class customer service. Using engaging and interactive virtual training sessions, you...
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Delivering World-Class Customer Service
Customers have more choices than ever, with the result that most products and services are increasingly seen as commodities. So, in today’s market, what can an organization do to stand out from the crowd? Differentiating your service is the key to attracting and retaining customers – while...
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Leading a Culture of Service Excellence
Note: This program is a natural follow-up to Delivering World-Class Customer Service or can be delivered as a standalone program. In today’s competitive market, developing a service excellence strategy is an important part of any leader’s role. Beyond developing the strategy, however, there is...
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Creating A World-Class Service Organization
World-class customer service is not simply a matter of smiling employees who say "please" and "thank you." Everything your customer sees, hears or touches impacts their experience. "Everything speaks." This program highlights how delivering world-class service requires careful orchestration of...
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