Based upon the 2016 expanded edition of the best-selling business classic, The Disney Way, Bill Capodagli shows audiences why Disney’s values of providing service to customers, training and enabling employees, and managing creativity and innovation are essential in organizations of any size,...

Pixar is the benchmark of innovative success. With numerous Academy Awards under their belts, they keep breaking the mold on creativity and taking it to the next level. From Toy Story to Up, Pixar never settles for what they’ve done but continues to look forward to the future.

Bill takes you on a...

Walt Disney was once asked what the secret to his success was and he replied, I dream things and ways of doing business that have never been done before; I test those dreams against my personal believes and the values of the organization; I dare to take the risks to make my dreams a reality; and...

Walt Disney created an organization that has become the quintessential model for customer service, perhaps in the entire world. In this presentation, Bill Capodagli leads his audience to apply Walt’s Dream, Believe, Dare, Do principles to achieve a Disney Way service culture. Bill challenges his...

Walt Disney was indeed a creative genius, even though he often said, “we don’t allow geniuses around here.” His true genius was his ability to focus on being the best by creating something new or reinventing the old. Great leaders don’t just meet customer needs; they create unique experiences....

Walt Disney once said, “Crowded classrooms and half-day sessions are a tragic waste of our greatest natural resource - the minds of our children.” According to an ACT college entrance exam study, three-fourths of students who recently took the exam lacked the skills to succeed in entry-level,...

Success in today’s health care industry comes from inspired leadership and focusing on the holistic patient experience. There are great lessons to be learned from Walt Disney who believed in creating a “magical” experience for guests. . . the same paradigm that is alive and well in the best of...

Walt Disney created an organization that has become the quintessential model for customer service, perhaps in the entire world. In Customer Service: The Disney Way, Bill Capodagli leads his participants to apply Walt’s Dream, Believe, Dare, Do principles to achieve a Disney Way service...